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Field service management
Manage teams easily and productively, improving service quality and reducing costs!
reduction in accidents
faster response to issues
lower repair costs
increase in production efficiency
25%
+40%
up to 30%
+5%
Learn more
This is a field service management system that utilizes Android-based mobile devices and augmented reality glasses to provide real-time management of mobile work crews.
The system automates processes such as work planning, dispatching, request management, crew monitoring, and quality and safety control.
The system automates processes such as work planning, dispatching, request management, crew monitoring, and quality and safety control.
About the solutions
Service modules
Request and service level management
GPS tracking
Step-by-step instructions for technicians
Employee mobile app
Field personnel management
Schedule
planning
planning
Equipment inventory and repair management
Analytics and reporting
How does it work?
Based on the workflow steps job is assigned to the Contractor.
Step [1]
The sequence of operations is set, the need for photo and video recording of the actions performed.
Step [2]
For each operation, prompts are created, which may contain photos and videos.
Step [3]
Before starting work, the contractor sees a list of all operations and the order in which they are performed.
Step [4]
Before performing the operation, the contractor sees the requirements and recommendations for performing actions.
Step [5]
Performing an operation in accordance with a given sequence with fixing the results and time of work.
Step [6]
During a video call, an expert can:
- point to objects
- show schemes and diagrams
- display text prompts
Step [7]
Monitoring the status of work performed by teams.
Step [8]
Displaying the location of teams on the map.
Step [9]
Formation of a report based on the results of the work or sending the results to external systems.
Step [10]
What you get
benefits
Efficient schedule management
- More completed orders
- Automated dispatching
- Increased employee efficiency
Field crew location tracking
- Reduced logistics costs
- Real-time work progress information
- Optimal order allocation
Resource registry for each crew
- Optimal Task Allocation
- Reduced Repeat Trips
- Lower Logistics Costs
History of completed work for each object
- New crews know where and what was done before
- Assistance in resolving disputes with customers
- Simplification of warranty and post-warranty service
Registry of standard technical cards and checklists
- Reduced risk of injury during work
- Improved quality of work performed
- Easier for new employees to get up to speed
Managing multi-stage work execution
- Improved quality of multi-stage work performed
- Increased customer loyalty
- Effective coordination of actions between teams
Frequently Asked Questions
Yes, we offer the ability to customize the service to suit the specifics of your business. If you don’t find the required functionality among the available features of our service, we can consider a personalized customization.
Yes, after registering an account, you will have 14 days to test the fully functional service.
No. The service is managed through a special application that can be installed on both stationary computers within the company and on laptops, tablets and smartphones of mobile employees. For optimizing repair and maintenance work, AR glasses can be purchased.
The cost depends on the number of teams/employees and the available features.
To start using the service, leave a request for a consultation on our website, and our managers will contact you as soon as possible.
Are you interested in our solutions and would you like to learn more?
Fill in the fields, in response we will send you a commercial offer and advise you on all questions!
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2024 © LLC RSM-SYSTEMS — Creating and implementing software for industrial enterprises
TIN 7704657613 TCC 77040100
TIN 7704657613 TCC 77040100
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