faster reaction rate to problems
About the solution
Information system for the operational management of field service teams (field personnel) using mobile devices based on the Android OS and augmented reality glasses. The system allows you to automate the processes of planning work, dispatching work, managing orders, monitoring teams, quality and safety of work.
Management of orders and service level
Employee mobile app
Field personnel control
Equipment accounting and repair management
Analytics and reporting
100% control of field workers
Ability to create checklists
Possibility of individual modifications
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More about the solution
- A single interface to manage all service information
- Quick access to information, schedules and other processes
- Automation of repetitive processes, service routing and archive of work record journals
- Contact management to store all customer and supplier information
- Possibility to make price offers for the cost of planned work
- Work order management and employee performance monitoring
- Service request dispatching 24/7
- Ability to use augmented reality (AR) glasses to perform non-standard tasks
Based on the workflow steps job is assigned to the Contractor.
The sequence of operations is set, the need for photo and video recording of the actions performed
For each operation, prompts are created, which may contain photos and videos.
Before starting work, the contractor sees a list of all operations and the order in which they are performed.
Before performing the operation, the contractor sees the requirements and recommendations for performing actions.
Performing an operation in accordance with a given sequence with fixing the results and time of work.
During a video call, an expert can:
- point to objects
- show schemes and diagrams
- display text prompts
Monitoring the status of work performed by teams.
Displaying the location of teams on the map.
Formation of a report based on the results of the work or sending the results to external systems.
Who is our solution for?
Efficient schedule management
Location control of field service teams
Register of resources needed for each team
History of work performed for each object
Register of typical workflow steps lists and checklists
Managing the execution of multi-stage works
Is it possible to modify the service according to our requirements?
Yes, we have the opportunity to modify the service for the specifics of your business. If you did not find the available functionality among the available features of our service, we may consider individual customizing.
Can I test the service before buying?
Yes, after registering an account you will have 14 days to test the fully functional service.
Do I need special equipment to use the service?
No. The service is managed through a special application that can be installed both on stationary computers within the enterprise and on laptops, tablets and smartphones of field service employees. To optimize the repair and maintenance of equipment, you can purchase AR-glasses.
What does the cost depend on?
The cost depends on the number of teams / employees and available functions.
How to start using the service?
Leave a request for a consultation on the website, and our managers will contact you as soon as possible.
Interested in our solutions and you would like to know more?
Fill the form, in response we will send you a commercial offer and answer all the questions!