What is Field Service Management

FSM (Field Service Management) can be interpreted as a field force management system. It allows to control the activities of employees or entire departments that are geographically remotely located. Most often, the approach is used to manage the work of field engineers or technicians, but is increasingly being used among web studios, as well as IT companies. Among the users of field service management systems are companies from various industries, as well as cleaning, plumbing, transport and construction organizations.

Western countries pay close attention to field service technologies. In America, this is already a fully formed industry that allows companies, including both global giants and local enterprises, to decide how to distribute tasks between performers and increase their efficiency. In Russia, the industry is only developing and is still at the initial stage of its formation, but already promises to be in demand.

FSM is a highly specialized software that allows you to comfortably and conveniently manage field staff or control the placement of equipment, significantly reducing financial costs and possible losses. Usually this is a complex of solutions that is already completely ready for implementation, which uses the Internet and mobile technologies.

FSM is used when the existing concept of managing remote employees becomes unreasonably expensive. The implementation of Field Service Management can reduce costs while increasing the efficiency of a company, regardless of its scale and territorial coverage.

Thanks to the field service system, it will not be difficult to completely digitize field service from the main office, control movements, interactions with software systems or equipment, the logistics of the exchange of resources and goods of any branch, regardless of the distance of its location. An additional bonus will be absolute documentary transparency and predictability of the situation, which will motivate the branch to work more conscientiously and, if necessary, revise its approach to management, which will also reduce economic risks.

FSM will allow management professionals to assign tasks to field workers, track the location of vehicles, manage work progress and billing, and track how much time a particular job required in order to be completed.

Field workers, in turn, will be able to view all technical data, tables, graphs or customer information, as well as quickly make changes to work orders, if necessary.

The implementation of the FSM system in the enterprise provides the following benefits:

1. the number of unnecessary trips of the teams is reduced;
2. it becomes possible to plan in advance the supply of spare parts for subsequent repairs and service cycles;
3. greatly simplifies the process of predicting faults by collecting statistics in real time;
4. the ability to assess the quality of work of teams based on the analysis of their daily results;
5. Without unnecessary inconvenience, correct and adjust logistics tasks and routes to real conditions.

As a rule, the system is offered completely ready for operation and requires minimal actions for its implementation and launch. The Field Service Management configuration can be optimized for your business by customizing the components that interest you. In addition, technical support specialists remain in touch even after the system is launched, and are ready to help in solving emerging issues.

With proper application of FSM in your business, you are guaranteed to receive dividends.